Available delivery methods, charges, and current estimates are shown at checkout for the address and items in your order.
Shipping availability and rates
Shipping availability depends on the destination, products, and active delivery zones. Enter a complete address at checkout to see the methods currently available to you.
Charges and any free-shipping promotion are displayed before payment. Taxes, duties, or import charges may be shown separately or collected by local authorities, depending on the destination.
Processing and delivery estimates
Orders are prepared after payment or order confirmation. The estimate shown at checkout or in your order messages begins according to the stated carrier method and is not a guaranteed arrival date.
Weekends, holidays, severe weather, carrier disruptions, customs checks, remote destinations, and unusually high order volume may affect delivery timing.
Tracking your order
When tracking is available, we will send the carrier details after dispatch. Tracking events can take time to appear after a label is created.
You can review your order through the account or order-tracking area. If tracking has not updated for an unusual period, contact customer care with your order number.
Address accuracy and changes
Review the recipient name, street address, unit number, city, region, postal code, country, phone number, and email before placing your order.
Contact us immediately if an address is wrong. We cannot guarantee a change after fulfilment begins, and additional carrier or reshipping charges may apply when an incorrect or incomplete address was supplied.
Missing, damaged, or incorrect deliveries
Check the delivery area, household members, neighbours, building reception, and the carrier’s tracking notes before reporting a missing parcel.
For a damaged parcel, incorrect item, or confirmed delivery that you cannot locate, contact us promptly with the order number and helpful photos where relevant. Keep the parcel and packaging until we finish reviewing the issue.
Customer service
We aim to communicate clearly about material delays or order issues. For shipping help, contact us using the email below and include your order number so the team can investigate efficiently.