Frequently Asked Questions

Its dense dual-loop surface is designed to loosen dirt from shoes and paws, absorb moisture, and hold debris below the walking surface until cleaning.

Yes. Shake or vacuum away loose debris first, wash on a gentle cycle with mild detergent, and air dry completely. Always follow the care information supplied with your mat.

Yes. The soft, absorbent surface is designed for wet paws and everyday dirt, making it useful near the door your pets use most.

Magic Mat has a non-slip backing designed for clean, dry hard flooring. Keep both the floor and backing free from dust, moisture, and residue for the best grip.

Use it in a covered or sheltered area and avoid prolonged exposure to standing water or severe weather. It performs best just inside an entrance or in a protected transition space.

Measure the clear floor area and door clearance before ordering. Current sizes, colours, and availability are shown on the product page.

Open Track Order from the footer or account area. When carrier tracking is available, it will appear after dispatch and may take a little time to register its first scan.

Available delivery methods and charges are calculated for your address and displayed at checkout before you pay. Any active free-shipping offer is applied there.

The current delivery estimate is shown with the available shipping method at checkout. Carrier disruptions, severe weather, holidays, customs, and remote destinations can affect timing.

Contact us as soon as possible. We will help if fulfilment has not started, but changes or cancellation cannot be guaranteed once an order is being prepared or has shipped.

Keep the packaging, take helpful photos if the parcel is damaged, and contact customer care with your order number. For a missing delivery, first check the carrier notes, delivery area, household members, and building reception.

Eligible items can be requested for return within 30 days of delivery. Conditions and exclusions are explained in our Refund & Returns Policy.

Sign in to your account and open the relevant order, or contact customer care with your order number and reason. Wait for approval and return instructions before shipping the item.

For a change-of-mind return, return shipping is normally the customer’s responsibility. If we confirm an incorrect, damaged, or defective item, we will provide the appropriate instructions and remedy.

We inspect returned items after arrival. Approved refunds are sent to the original payment method whenever possible; your payment provider may need additional business days to post the credit.

You may check out using the options available on the checkout page. Creating or accessing an account makes it easier to review orders and submit eligible return requests.

The currently available secure payment methods are displayed at checkout. Availability can vary by store currency, location, device, and order.

Payments are handled through the selected payment provider. Our storefront does not store full card or wallet credentials. See our Privacy Policy for more information.

Use the Contact Us page or email info@magicmat.com. Include your order number when asking about an existing purchase so the team can help more quickly.