Eligible orders may be submitted for return within 30 days of delivery.
Return eligibility
Start your request within 30 days of delivery. The item should be in its original condition, with included parts and packaging, unless it arrived damaged, defective, or materially different from its description.
Items showing avoidable damage, misuse, alteration, excessive wear, or laundering may not qualify for a change-of-mind return. Your statutory rights, where applicable, are not limited by this policy.
How to request a return
Sign in to your account and open the relevant order, or contact customer care with your order number, the item you want to return, and the reason for the request.
Wait for approval and return instructions before sending anything. Unauthorised parcels may be delayed or returned to the sender because we cannot reliably match them to an order.
Return shipping
Follow the approved packing and shipping instructions, keep proof of postage, and use a trackable service where available.
Return shipping costs are normally the customer’s responsibility for a change-of-mind return. If we sent the wrong item or confirm that an item arrived damaged or defective, we will provide an appropriate remedy and instructions.
Inspection and approval
We will inspect the returned item after it arrives and notify you of the outcome. If a return does not meet the stated conditions, we will explain the reason and the available next step.
Approved refunds are calculated from the eligible merchandise amount and applicable taxes. Original delivery charges are generally not refundable unless the return results from our error or applicable law requires otherwise.
Refund timing
Approved refunds are sent to the original payment method whenever possible. Store processing and payment-provider posting times are separate, so the credit may take additional business days to appear.
If a refund is marked complete but is not visible after your provider’s normal processing period, contact your bank or payment provider first, then contact us with your order and return references.
Cancellations and order changes
Contact us as soon as possible if you need to change or cancel an order. Once fulfilment or dispatch has started, we may be unable to stop the parcel and the standard return process will apply.